Can I book online?
Yes, we have a dedicated team to assist in booking your stay with us. Click on the BOOK NOW link or contact us via our live chat by clicking on the Whatsapp icon.
How do I get to your resort?
Guests coming internationally enter Belize via the International Airport in Belize City. You either continue from inside the International Airport to the commuter airlines via Maya Island Air or Tropic Air to Placencia, or travel by vehicle. We can assist to arrange shuttle service if you prefer not to continue by air or are not renting a car.
Where is your resort located?
We are located on Sunset Pointe Road in Placencia Village on Placencia Peninsula. The Other Side is located on the private Henry Young Caye which is a 2 minute boat ride across from the main land via the resort deck boat.
What payment methods do you accept?
We accept various payment methods, including credit and debit cards, cash or bank wire. USD cash is accepted everywhere in Belize.
Check in time?
Check in starts at 3pm. Check out 12pm.
It's an island so how do we get across to the mainland?
We offer our complimentary boat ferry which is part of the experience. It takes about 2 minutes to cross over and our ferry staff is available around the clock. Once across to the mainland you are a 5 minute walk to the center of Placencia Village.
How do I get around?
Most places are easily accessible on foot in Placencia, and golf carts are available to rent. For those looking to explore beyond the Peninsula there are several rental car agencies. We have a couple of bicycles for our guests and sometimes we are able to offer shuttle service.
Do you have laundry services?
Simply notify your room attendant or ask at the bar to get laundry washed and folded, for a nominal fee.
Do you have child care/babysitting services?
We do our best to accomodate requests for child care.
Is smoking allowed?
Smoking is not allowed in cottages or at the bar, or common spaces. However, behind the bathhouse at the back of the property facing the scenic back canal - where you can become one with Barry the Barracuda and the iguanas - we have chairs set out to accomodate the smoking breaks.
Is a deposit required for a reservation?
We require full prepayment for reservations.The pre-pay is non-refundable if not cancelled as per the cancellation policy.
What is your cancellation policy?
Zero refund is given for cancellations less than 30 days of reservation date. 50% is refundable at 30-45 days prior to reservation date. 25% is refundable if canceled 46 days prior to reservation date. Reservation is fully refundable if canceled within 72 hours of booking. All reservations are re-bookable for 1 year after reservation booking date for a fee of $100 USD.
Are you pet friendly?
We love animals, however we do not allow outside pets. Occasionally we have local day patrons who bring their small animals when we know their animals are people friendly and cause no problems with our animals in residence.
How about our children? Can we at least bring them?
Yes! We are family friendly. Children love their stays at The Other Side. That said, children under 10 must be supervised by their adults when in the pool. No diapers are allowed in the pool and the appropriate infant/toddler bathing suit must be worn. Staff must be given the right to monitor and give instructions to children over 10 and under 18 when sans adults.
What is the legal drinking age in Belize?
18 years of age.
How many people can stay in a room?
Our 3 king rooms have space for 2 people. Our 3 double queen rooms have space for 4 people. Each of the 3 cottages are comprised of 1 King room and 1 double Queen that are able to adjoin by a single door. 2 cottages are side by side and the 3rd cottage is apart from the other two, however... nothing is remote. Sometimes we have 2 small single Queen rooms available, at a less price than cottage rooms.
Are there quiet times?
Truly it depends upon the mix of people on property. We call that the discretionary respect policy.
Do you have WiFi?
Seriously??? Yes, we DO! We have electricity and water too.
Do the rooms have TV's?
Yes, we have streaming friendly Smart TV's ready for your streaming accounts.
Do you have Kayaks for use?
Yes, we have four 2-seater kayaks with life jackets for room guest use. All kayakers are responsible for the safety of their young ones on board. All kayakers must also return with all the equipment that was onboard at departure or be charged for replacements.
We look forward to seeing you on The Other Side.